Return and Exchange Policy

At Miskay, our mission is to deliver top-quality fashion products and an exceptional shopping experience to our valued customers. If your online purchase doesn’t meet your expectations, we offer a flexible exchange policy to ensure your satisfaction.

1. Eligibility for Returns and Exchanges:

If you find the need to return a product, kindly reach out to our dedicated customer service team within 2 days of receiving your order. For the return process to be initiated, please ensure:

  • Products are sent back within 5/7 days from the date of purchase.
  • Products are in their original condition, with all tags undisturbed.
  • Products are free from signs of wear, damage, alteration, or misuse.


Should you desire an exchange for a different size, color, or style, connect with our customer service team within 2/3 days of receiving your order. The exchange procedure involves:

  • Exchanges being dependent on product availability.
  • If the item you seek is unavailable, we’re here to help you choose a suitable alternative or offer store credit.
  • The cost of return shipping for the original item is the customer’s responsibility, unless a mistake on our part caused the need for exchange.
  • Upon receiving and inspecting the returned item, we’ll promptly process the exchange.
  • No Bank Refund: Refunds will only be provided as store credit to your Miskay wallet.

Non-Eligible Items:

Please note that the following items are excluded from the returns and exchanges policy:

  • Intimate apparel (undergarments, swimwear, lingerie, etc.).
  • Items explicitly marked as “Final Sale.”
  • Items that have undergone alteration, personalization, or customization.
  • Accessories, jewelry, and beauty products due to hygiene reasons.
  • Orders with applied discounts or promo codes.

Initiate a Return or Exchange:

For the smooth initiation of a return or exchange, please adhere to these simple steps:

  • Reach out to our customer service team at within 2/3 days of receiving your order.
  • Provide your order number, along with details about the item(s) you intend to return/exchange and the reason behind your decision.
  • Our proficient customer service team will guide you through the return/exchange process, and if necessary, furnish you with a return shipping label.

Contact Us:

Should you have any inquiries or concerns about our return and exchange policy, don’t hesitate to get in touch with our helpful customer service team at

Your satisfaction is our priority, and we’re here to make your shopping experience with us as delightful as possible.

Thank you for choosing Miskay!

© Miskay Boutique International Limited 2023.