Return and Exchange Policy
At Miskay, our mission is to deliver top-quality fashion products and an exceptional shopping experience to our valued customers. If your online purchase doesn’t meet your expectations, we offer a flexible exchange policy to ensure your satisfaction.
1. Eligibility for Returns and Exchanges:
If you find the need to return a product, kindly reach out to our dedicated customer service team within 2 days of receiving your order. For the return process to be initiated, please ensure:
- Products are sent back within 5/7 days from the date of purchase.
- Products are in their original condition, with all tags undisturbed.
- Products are free from signs of wear, damage, alteration, or misuse.
Should you desire an exchange for a different size, color, or style, connect with our customer service team within 2/3 days of receiving your order. The exchange procedure involves:
- Exchanges being dependent on product availability.
- If the item you seek is unavailable, we’re here to help you choose a suitable alternative or offer store credit.
- The cost of return shipping for the original item is the customer’s responsibility, unless a mistake on our part caused the need for exchange.
- Upon receiving and inspecting the returned item, we’ll promptly process the exchange.
- No Bank Refund: Refunds will only be provided as store credit to your Miskay wallet.
Please note that the following items are excluded from the returns and exchanges policy:
- Intimate apparel (undergarments, swimwear, lingerie, etc.).
- Items explicitly marked as “Final Sale.”
- Items that have undergone alteration, personalization, or customization.
- Accessories, jewelry, and beauty products due to hygiene reasons.
- Orders with applied discounts or promo codes.
Initiate a Return or Exchange:
For the smooth initiation of a return or exchange, please adhere to these simple steps:
- Reach out to our customer service team at email@example.com within 2/3 days of receiving your order.
- Provide your order number, along with details about the item(s) you intend to return/exchange and the reason behind your decision.
- Our proficient customer service team will guide you through the return/exchange process, and if necessary, furnish you with a return shipping label.
Should you have any inquiries or concerns about our return and exchange policy, don’t hesitate to get in touch with our helpful customer service team at firstname.lastname@example.org
Your satisfaction is our priority, and we’re here to make your shopping experience with us as delightful as possible.
Thank you for choosing Miskay!