Return and Exchange Policy

1. Eligibility for Returns and Exchanges:

If you find the need to return a product, kindly reach out to our dedicated customer service team within 2 days of receiving your order. For the return process to be initiated, please ensure:

• Products are sent back within 5/7 days from the date of purchase.
• Products are in their original condition, with all tags undisturbed.
• Products are free from signs of wear, damage, alteration, or misuse.

Exchanges:

Should you desire an exchange for a different size, color, or style, connect with our customer service team within 2/3 days of receiving your order. The exchange procedure involves:

• Exchanges being dependent on product availability.
• If the item you seek is unavailable, we’re here to help you choose a suitable alternative or offer store credit.
• The cost of return shipping for the original item is the customer’s responsibility, unless a mistake on our part caused the need for exchange.
• Upon receiving and inspecting the returned item, we’ll promptly process the exchange.
• No Bank Refund: Refunds will only be provided as store credit to your Miskay wallet.

Non-Eligible Items:

Please note that the following items are excluded from the returns and exchanges policy:

• Intimate apparel (undergarments, swimwear, lingerie, etc.).
• Items explicitly marked as “Final Sale.”
• Items that have undergone alteration, personalization, or customization.
• Accessories, jewelry, and beauty products due to hygiene reasons.
• Orders with applied discounts or promo codes.

Initiate a Return or Exchange:

For the smooth initiation of a return or exchange, please adhere to these simple steps:

• Reach out to our customer service team at online@miskayboutique.com within 2/3 days of receiving your order.
• Provide your order number, along with details about the item(s) you intend to return/exchange and the reason behind your decision.
• Our proficient customer service team will guide you through the return/exchange process, and if necessary, furnish you with a return shipping label.

Contact Us:

Should you have any inquiries or concerns about our return and exchange policy, don’t hesitate to get in touch with our helpful customer service team at online@miskayboutique.com

Your satisfaction is our priority, and we’re here to make your shopping experience with us as delightful as possible.